FAQs
What are the benefits of OrderArmor Shipping Protection?
As shipping costs continue to rise, even a few lost or damaged orders per month can cut into your margins. OrderArmor allows you to offer shipping protection as a paid add-on, helping you offset losses while boosting trust and confidence from your customers. It’s a proven way to increase revenue and enhance the customer experience.
Do merchants retain all shipping protection fees?
Yes! 100% of the fees collected from customers for shipping protection go directly to you, the merchant. OrderArmor is not an insurance provider—we do not keep any part of the fee and do not process claims.
How is the shipping protection fee calculated?
OrderArmor allows you to set the protection fee as a fixed dollar amount, a percentage of the cart value, or a combination of both. This gives you full control over your pricing strategy.
How is the percentage-based protection fee calculated? Percentage-based plans combine a base fee with a percentage of the order total to scale the protection cost with the cart value.
Here’s how it works:
Default Fee: The base protection fee charged to all eligible orders.
Percentage Fee: A multiplier based on the total order value.
Formula: Protection Fee = Default Fee + (Order Total × Percentage Fee)
The result is rounded up to the nearest $0.50. This ensures fair pricing for customers and makes fee calculations predictable. For example, if your Default Fee is $1.00 and the Percentage Fee is 2% on a $150 order, the final fee would be $4.00.ce.
Will customers actually pay for shipping protection?
Yes! Over 80% of customers opt in when offered shipping protection at checkout. It’s a low-cost, high-value feature that customers appreciate, especially when it’s clearly explained as optional and beneficial.
Is OrderArmor an insurance company?
No. OrderArmor is a software platform—not an insurance provider. We give you the tools to offer shipping protection and manage it entirely within your business, giving you full control over the process and profits.
How is OrderArmor different from traditional shipping insurance?
Traditional insurance companies handle customer claims and keep part of the premium. With OrderArmor, you collect and keep the full fee, handle your own claims, and own the customer relationship. This leads to faster resolutions and more profit for your business.
Can the OrderArmor widget appear during checkout?
Yes, but only for merchants on Shopify Plus. Shopify limits checkout customizations to Plus plans. If you're not on Shopify Plus, you can still display the widget on your cart or product pages.
Who handles customer claims and communication?
You do. OrderArmor gives you the tools and reporting to manage everything yourself. You stay in full control of refunds, reshipments, and customer service.
Who sets the refund and compensation policies?
The merchant sets the policies. You decide how to handle shipping issues, and you can include a link to your refund policy in the OrderArmor widget so customers know what to expect.
How can I manage shipping protection claims internally?
Use your current customer service channels (email, helpdesk software, etc.) to review and resolve claims. Request order details, tracking info, and images if needed. The flexibility is yours to design a workflow that fits your team.
Can I customize how and where the shipping protection option appears?
Absolutely. You can place the widget on the product page, in the cart, or as a pop-up drawer. You also choose whether the protection is opt-in or automatically selected. This customization helps you maximize conversions without disrupting the buying experience.
How do I track collected fees versus payouts or refunds?
Your OrderArmor dashboard gives you full reporting. You’ll see how much protection revenue you've earned, and you can manually log refunded claims to calculate net profit.
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