> For the complete documentation index, see [llms.txt](https://script-and-theory.gitbook.io/order-armor-shipping-protection-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://script-and-theory.gitbook.io/order-armor-shipping-protection-docs/email-templates.md).

# Email templates

The **Email templates** section in the OrderArmor Shipping Protection app allows merchants to manage and customize the automated email notifications sent during the claim process. These templates help keep both administrators and customers informed about the status of their shipping protection claims.

#### Available email templates

The following templates are available and can be customized as needed:

<table data-full-width="false"><thead><tr><th>Email Template</th><th>Description</th><th>Recipient</th><th data-hidden>Status</th></tr></thead><tbody><tr><td><strong>Filed For Admin</strong></td><td>Notification to admin when a claim is filed.</td><td>Admin</td><td>Active</td></tr><tr><td><strong>Filed</strong></td><td>Confirmation email to customer when a claim is filed.</td><td>Customer</td><td>Active</td></tr><tr><td><strong>In Progress</strong></td><td>Update email when a claim is in progress.</td><td>Customer</td><td>Active</td></tr><tr><td><strong>Other</strong></td><td>Custom email for other status updates.</td><td>Customer</td><td>Active</td></tr><tr><td><strong>Refund</strong></td><td>Notification email when a claim is refunded.</td><td>Customer</td><td>Active</td></tr><tr><td><strong>Reorder</strong></td><td>Email sent to customer when a reorder is placed.</td><td>Customer</td><td>Active</td></tr></tbody></table>