Claim management
Last updated
Last updated
The Claims section in the OrderArmor Shipping Protection app provides a centralized interface for managing all insurance claims related to your orders. Here, you can view and handle claims at various stages of processing, with the ability to filter them based on their current status:
All: Displays all claims, regardless of status.
Filed: Shows claims that have been formally submitted but not yet processed.
In Progress: Lists claims that are currently being evaluated or addressed.
Reorder: Shows claims that have resulted in a reorder of products.
Refund: Displays claims where a refund has been issued.
Other: Categorizes claims that do not fit into the standard types listed above.
This comprehensive view ensures that you can efficiently track and manage claims, providing timely support and resolutions to your customers.
Enables the creation of a dedicated claim page for customers.
Step-by-step Setup:
Create a Claim Page
Go to Online Store > Pages > Add Page.
Title it “Claim” and make it visible.
Add the Theme App Block
Go to Themes > Customize.
Select the “Claim” page, click Add Section, and choose Protection Claim Page.
Customize it and save.
Verify and Test
Visit the new “Claim” page.
Ensure the block is visible and test the claim submission process.
